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Delivery and return policy
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Delivery and return policy HEADING_TITLE

Shipping Information

 Please note we are currently only supplying to areas within 30km of Springvale, Victoria. We are very sorry if you live outside these areas, however, our franchies are growing and hopefully will extend to your areas soon.

Free delivery applies only to orders over $30.00, otherwise there is a $4.95 flat transport fee applies to delivery within 30km of Springvale, Victoria. Your delivery will arrive the next following day between 9:00am - 6:00pm.  We can delivery to both home address and office, please write down other requirement at checkout such as your preferred arrival time with your current contact number.

A customer signature is required when the good is arrived; we will call you about half an hour before delivery arrival to make sure somebody is present to receive the good. If no one is presented, your goods will be left at the door with the delivery note. In this case, the customer is responsible for the safety of your goods and we are not responsible for the loss or steal of it. 

In any situation, your satisfaction and happiness is our mission and we will try our best to accommodate your need and make it the most pleasant, convenient, fastest, easiest and value for money shopping experience for every customer.

For any other information, please send us an email to info@buygrocery.com.au or call us on 03 8555 9371 between 7:00am to 9:00pm 7 days a week.

Refund and Returns

Your satisfaction is our first priority at BUY GROCERY. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your money. All returns are subject to us being informed within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.


Returns Process

To return an item, please send it to:
PO Box 106, Springvale, VIC 3171


And also include the following information:

      • Your Order number if known (appears on the top of the confirmation email)
      • Your name and address
      • A description of the item you are returning
      • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.